We’ve once again earned the Customer First Award For Excellence Certified by J.D. Power! We’d like to thank our hardworking staff and loyal customers for helping us receive this accolade, which is starting to become an annual tradition for our dealership.
"[Route 18 Chrysler Jeep Dodge Ram] joins a list of dealers who have dedicated themselves to going above and beyond to provide our customers with superior service. We continue to support our network of dealers as they look for new and different ways to ensure each customer has a stellar experience when purchasing or leasing one of our vehicles."
-Al Gardner, Head of Network Development, FCA - North America
Out of the 2,600 Chrysler, Jeep, Dodge, Ram & FIAT dealerships that were eligible to win this prestigious award, we are 1 of only 407 dealerships to get it. In an industry first, consumer insights, data analytics & advisory services leader J.D. Power provided “in-dealership” validations as part of the overall program certification process.
We were able to get the 2019 Customer First Award for Excellence since we achieved stringent goals in the following core pillars:
- Customer Treatment Certification for the highest levels of customer-oriented sales & service targets
- Employee Engagement Certification for promoting the voice of employees & a customer-driven culture via an annual survey
- Process Certification for demonstrating processes that support excellence in customer handling
- Training Certification for attaining the highest level of required FCA-certified training
- Facility Certification for providing a clean, comfortable environment for customers
Learn More About the Customer First Award For Excellence
Some of Our Customer Testimonials
“I got my first Jeep from here and words cannot express how amazing my experience was. Tommy's service was above and beyond!! He took his time explaining all my options and his positive attitude was a plus. David was a gem!! He was informative and made sure I understood what paperwork I was signing. Overall, this dealership is wonderful!! I will definitely be back again and recommending it to family and friends.”
-Amber Shah
“I needed service work done and I needed it done fast, and they took care of me! Their assistant service manager stopped what he was doing and made sure my car was fixed in time. I can’t thank them enough and appreciate their high level of professionalism and customer focused approach. While I was there their sales people were very courteous and approached me asking if I wanted coffee and never tried to “sell” me. I will definitely be returning the next time I need a car either serviced or to purchase for my family!”
-Sean Kelley
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