Route 18 Jeep Wins 2018 Customer First Award For Excellence

2018 Customer First Award For Excellence

We are so proud to announce that our dealership has received the prestigious 2018 Customer First Award For Excellence from FCA and J.D. Power! We would like to thank our loyal customers and hardworking employees for helping us receive this accolade.

Out of the 2,600 eligible dealerships, only a little over 5% are actually given this recognition. There are 5 reasons why FCA gave us the 2018 Customer First Award For Excellence.

1. Facility Certification: Customers will be provided a clean and comfortable environment for shopping & receiving repairs.

2. Performance Measures: We have achieved the highest levels of customer-oriented goals in the sales and service departments. Dealership has achieved highest levels of customer-oriented sales and service goals.

3. Training Certification: Our employees have been certified by FCA as getting the highest level of required training.

4. Employee Surveys: We completed these, so the voice of our employees can be heard and our customer-driven culture is promoted.

5. Process Validation: The processes we have for certified sales and service processes support the utmost excellence in handling our customers.

What Our Customers Have to Say About Us

“I have been using Route 18 Jeep for a couple of years now. I have always been treated well but this last experience was exceptional. I purchased a Charger for my son from Ryan and he was so helpful and a pleasure to deal with.

While I was there I saw a Ram that I liked. I called Ryan and between him and the general manager Javier, they were a pleasure. I also cannot forget Sophia in finance, a true professional and a pleasure to deal with. I highly recommend Route 18 ask for anyone I mentioned. You won’t be disappointed.”

-Ben Devito

“Great service, very friendly environment! We were looking for a particular vehicle and sales person Kelly was very helpful and kind. We got a great deal on the car and had [an] easy, calm, pleasant time considering that this process usually keeps you there for at least couple hours with all the paperwork and decision making.

It was absolutely stress free! Thank you to all the staff that was involved in the process while it was pouring rain and gloomy outside. Five stars and we are definitely coming back!”

-Tatyana Serezh

Read More Customer Reviews

Once again, we would like to thank all of our customers, especially those like Ben and Tatyana who took the time to leave us a testimonial about their experience at Route 18 Chrysler Jeep Dodge Ram.

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