Excellent 1st visit here with my '16 Challenger! Route 18 Dodge has earned my future maintenance business with great prices, quick and friendly greetings, and out the door all done in less than an hour.Thanks to Chris Toth for true Express Service. Great coffee too!
I had taken my vehicle in for scheduled service and an inadvertent error was made that had the potential of becoming a big issue. I do not want to dwell on the error since we all make mistakes. Rather, I want to focus on how the people at Route 18 Jeep acknowledged the mishap and made a very sincere effort to rectify the situation to my satisfaction. I discussed the issue with the service manager and other personnel, and they were extremely professional, understanding and willing to work with me. People make or break a service company, and the people at Route 18 Jeep have earned my continued business.
They were courteous and professional. The Jeffrey was patient and addressed my concerns. My car as ready right away. Glad I made my purchase at rt18 and I am looking forward to dealing with them in the future. They make you feel that their relationship with you doesn't end with the sale.
I walked in without an appointment for an oil change. I was told that they had many people waiting and that it could about a 2 hour wait just to get me in, so I got back in my car to leave thinking nothing of it. The young man who assisted me Jeffrey came out to my car and said that he didn't want me to leave unhappy so that he would accommodate me anyway. I was in and out in about an hour. Ended up buying a package deal which will save me money in the long run
Simply outstanding!! In all the years I've been buying cars, never have I had such an amazing experience. Mike, Jeremy & team went WAY above the normal call of duty to give me an outstanding customer experience and the best deal possible. Salerno dealerships are the best - hands down. No need to go anywhere else.